Virtual Customer Relationship Management

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• Customer involvement management — Customer Involvement Management, CIM, is an approach that takes the customer orientation one step further than Customer Relationship Management[1]. CIM is about identifying and developing possibilities to involve customers in the business and… …   Wikipedia

• Customer communications management — is a term highlighted by research companies such as Gartner Group, Forrester Research and Madison Advisors to define a convergent set of Information Technology solutions that together provide marketing communication professionals the ability to… …   Wikipedia

• Virtual management — seeks to separate certain responsibilities of managers from the actual site of production, the workers and resources at that site. It orients managers more directly to the needs of a service economy wherein commodity and product relations are no… …   Wikipedia

• Customer Care Concept — Das Customer Care Concept bzw. Kundenbetreuungskonzept beschreibt eine mögliche Service Organisation mit dem Ziel der Optimierung und Automatisierung von Service Prozessen. Das Schema einer solchen Service Organisation lässt sich mittels der… …   Deutsch Wikipedia

• Virtual tradeshow — A virtual tradeshow, or a virtual trade show, often called a virtual tradefair, or a virtual trade fair is an online environment, that goes live and stays live online for a limited period of time, often with the expectation that several like… …   Wikipedia

• Management — in all business and organizational activities is the act of getting people together to accomplish desired goals and objectives using available resources efficiently and effectively. Management comprises planning, organizing, staffing, leading or… …   Wikipedia

• Supply chain management — (SCM) is the process of planning, implementing and controlling the operations of the supply chain as efficiently as possible. Supply Chain Management spans all movement and storage of raw materials, work in process inventory, and finished goods… …   Wikipedia

• Mobile virtual private network — A mobile virtual private network (mobile VPN or mVPN) provides mobile devices with access to network resources and software applications on their home network, when they connect via other wireless or wired networks. Mobile VPNs are used in… …   Wikipedia

• Product lifecycle management — (PLM) is the process of managing the entire lifecycle of a product from its conception, through design and manufacture, to service and disposal. [cite web title = About PLM publisher = CIMdata url = http://www.cimdata.com/PLM/aboutPLM.html ] PLM… …   Wikipedia

• Virtual assistance — (or VA) is the professional service of remote administrative office and other specialized support by an Independent contractor called a virtual assistant who works with clients in an ongoing, collaborative professional relationship.Job… …   Wikipedia

• Outage management system — An Outage Management System (OMS) is a computer system used by operators of electric distribution systems to assist in restoration of power. Contents 1 Major Functions of an OMS 2 OMS Principles and Integration Requirements 3 OMS Benefits …   Wikipedia